Shipping & Returns

Delivered with the same care it was made with.

Every Darwish order is prepared by hand in Cairo, checked twice, and dispatched with a trusted local courier. Here is exactly what to expect.

Where We Ship

Darwish ships across all governorates in Egypt and to all seven emirates in the UAE. Write to us on Instagram if you'd like to be first to know.

Timing

Orders inside Cairo and Giza typically arrive within 1–3 business days. Delivery outside the capital takes 3–5 business days, depending on the governorate.

Orders placed on Fridays or public holidays are dispatched the next working day.

Shipping Fee

Shipping is calculated at checkout by delivery zone: 70 EGP to Cairo and Giza, 110 EGP to all other governorates, and a flat 30 AED to any of the seven emirates. No hidden fees, no markup on the courier rate.

Orders of 3 bottles or more ship free anywhere in Egypt.

Payment

You can pay with Cash on Delivery or Instapay. For Instapay, transfer the order total to 01063247011 and send us the screenshot on Instagram to confirm.

Order Tracking

Once your order is dispatched, we message you directly on WhatsApp or Instagram with the courier's tracking number and an estimated delivery window. No account required. You'll always hear from a real person, not a bot.

Returns & Exchanges

Because fragrance is personal, we accept returns only on unopened, unsealed bottles within 7 days of delivery. If your bottle arrived damaged or you received the wrong scent, we cover the full cost of the exchange. Just message us within 48 hours with a photo.

Refunds are processed within 5 business days of the returned bottle being received.

A Note on Fragrance

Every perfume smells different on different skin. If you're unsure, we're happy to talk you through the trilogy on Instagram before you order. Think of us as a very small, very honest fragrance counter.